Return Policy
Return & Refund Policy – RoseySilk
At RoseySilk, we believe true luxury should feel effortless. That’s why we offer a 60-Day Silk Confidence Guarantee— giving you the time and peace of mind to experience the difference of sleeping on pure silk.
If for any reason you’re not completely satisfied, you may request a return within 60 calendar days from the date your order is delivered.
Your comfort is our priority.
1. Eligibility for Returns
To qualify for a return:
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Items must be unused, unwashed, and in original condition
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All original packaging, tags, and protective seals must be intact
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Proof of purchase must be provided
For hygiene and safety reasons, we are unable to accept returns of items that have been used, worn, washed, or damaged after delivery.
2. How to Request a Return
To initiate a return, please contact us within 60 days of delivery at:
Please include:
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Full name
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Order number
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Date of purchase
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Reason for return
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Photos (if the item is damaged or incorrect)
Our support team will respond within 48 hours with return instructions.
3. Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was incorrect, defective, or damaged due to our error.
We recommend using a tracked shipping service, as RoseySilk cannot be held responsible for lost return shipments.
4. Inspection & Refunds
All returned items are inspected upon receipt.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable.
Depending on your bank or payment provider, processing times may vary.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. We will resolve the issue promptly with a replacement or full refund at no additional cost to you.
We are committed to delivering premium silk and exceptional service.
If you have any questions, our team is always here to help.